Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations by customer, please contact us by an email at firstname.lastname@example.org:
Customer can cancel the order by sending cancelling request through emailing us on email@example.com. Customer will be notified within 24 hours by a response email from firstname.lastname@example.org about the approval on the acceptance of cancellation request by ADAEXPERIENCE INDIA PVT. LTD.
If you cancel your order within 1 business day (within 24 hours) from the date of order received, we will refund the entire amount.
Requests received later than 1 business day (after 24 hours) from the date of order received, prior to the end of the current service period will be treated as cancellation of services for the next service period. Cancellation of order later than 1 business day will be subjected to deduction of processing fee from total amount paid which is equivalent to 25% cost of the total order value.
We will try our best to create the suitable design concepts for our clients. In case any client is not completely satisfied with our products we can provide a refund.
Incase of cancellation of order the refund amount will be credited to customer same purchase account within 15 working days from the date of receiving the request for cancellation of order.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
For Cancellation by ADAEXPERIENCE:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include non-serviceable Pin code, limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Customer will be contacted by our Support Team through an official email from email@example.com or shall be communication over a phone call on registered mobile number of customer provide at the time of order confirmation.